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Senior Manager Content Moderation

3.00 to 5.00 Years   Hyderabad   11 Feb, 2020
Genpact
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaContent Development
EmploymentTypeFull-time

Job Description

SeniorManager, Content Moderation

  • In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.
  • Respond to customer inquiries and problem escalations
  • Proactively resolve people issues and ensure that attrition is well below the defined target
  • Leading operations and spearheading processes for excelling business targets for the Business Unit
  • Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning, Utilization and Scheduling, Efficiency per person, Monitoring, Time Management, Seat Utilization, Statement of Work, Business Continuity Plan, Reports, Dashboards, other deliverables as required
  • Driving Continuous Improvement Initiatives
  • Develop and implement measurement systems and provide insightful analytics around the metrics.
  • Deep technical expertise and data orientation in controllership, Management Information System and Service delivery
  • Communicate with the customer on a regular basis to discuss operational issues and CTQ delivery, raise issues & build relationship, understand customer issues proactively, fix to get the delight factor
  • Set goals for the team and communicate goals on a regular basis
  • Coach & mentor people Motivating team with excellent people touch
  • Efficiency and Process Transformation commitment and upstream improvement opportunities using Lean Six Sigma
  • Reconciliations of client reports
  • Leading calls with clients and other business functions
  • Running of projects independently
  • Preparation of dashboards and ability to understand current Business processes and suggest improvements Key for details
Qualifications we seek in youMinimum qualifications
  • Any graduate
  • Post Graduate degree or equivalent with an excellent academic record
  • Relevant experience in a BPO/KPO
  • Should have handled a team of 80 to 100 people
  • Customer Management exposure and good presentation skills is a must
Preferred qualifications
  • Excellent Analytical & Communication skills
  • Preferably the candidates prior experience in Internet based accounts and Customer service industry
  • Ability to work & communicate with people across organizational unit
  • Excellent interpersonal & Management skill
  • LEAN/Six Sigma Trained, Tested and Certified (preferred)
  • Leading calls with Clients/ other business functions Independently
  • High MS-Office skill (Advance Excel) preferred
  • Ability to handle pressure - Timelines and Customer Demands
,

Keyskills :
finance sales ltd mis accountancy managementinformationsystem msoffice customerfocus timemanagement customerservice peoplemanagement capacityplanning informationsystem tatementsofworksow

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