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| Job Location | Hyderabad |
| Education | Inventurus Knowledge Solutions Private Limited IKS Health is the only integrated solution that enables enterprise healthcare organizations to achieve superior financial and clinical outcomes while also empowering them to grow successfully, operate efficiently, and navigate industry change. IKS Margin, IKS Practice, and IKS CARE solutions leverage the provider organizations existing technology investments to deliver industry leading results across the practice continuum. IKS Health maximizes revenue and expands margins, eases provider burden while reducing costs, and enables organizations to scale profitably. For more information please visit http://www.ikshealth.com. What We Offer IKS Health offers customers a Fully Integrated Revenue Management (FIRM) solution that includes - financial solutions (including revenue generation, revenue capture, revenue collection, and revenue protection); technology solutions (including software, implementation, training, and support); clinical solutions (coding, compliance review, utilization review and other services that utilize trained doctors in India) and analytics solutions. What distinguish IKS Health from others are our healthcare expertise; understanding of customers' business requirements; technology expertise; and our analytics/business intelligence capabilities. Our team includes medical doctors, healthcare professionals who have managed clinical practices, management consultants, revenue cycle professionals, and technology practitioners. We are a privately held company that is funded and supported by one of Asia's leading investors. The IKS Health Mission Our mission is to enable healthcare providers to succeed financially, operate efficiently, and provide excellent care to patients and populations. IKS Health services allow our clients to grow effectively and navigate industry changes successfully. |
| Salary | 18,00,000 - 19,00,000 P.A. |
| Industry | BPO / Call Centre / ITES |
| Functional Area | ITES , BPO , KPO , LPO , Customer Service , Operations |
| EmploymentType | Full-time |
Role: Outcome orientation Candidates with only transaction quality experience please do not apply Lead/drive improvement initiatives such as automation projects, business process re-engineering through Lean, Six Sigma, Process improvement workshops and other result-oriented improvements - cost savings, improved client satisfaction, improved compliance etc. Drive global projects to support customers and deliver value propositions Drive process excellence efforts for large-scale multi-location global projects Drive analytics projects to help drive data-based decision making by business heads Ensure calibration of the quality of service and leverage data-driven analysis for process improvements Process orientation Engage in new transitions (as part of PMO team) to help define quality assurance and continuous improvement processes prior to the migration of the processes Drive RCA on client escalations and recommend permanent process fixes Build Continuous Improvement culture Work closely with the leadership team to identify and analyze organizational developmental needs to create and sustain a continuous improvement culture Drive continuous improvement DNA within the client account(s) by training staff on Green Belt/ Yellow Belt/ Lean frameworks and facilitate grass root level improvements Provide coaching to operation teams to identify and implement process improvements and to support required automation Train and mentor junior Black Belts, Green Belts and Yellow Belts across multiple delivery centers. Project Management and Reporting Ensure projects are planned well and carried out in a structured manner and document the projects for future reference Ensure periodic tollgate reviews are done for all the process improvement projects and drive course correction as necessary Pro-actively call out project risks, challenges and seek leadership intervention as appropriate Report results of projects; Provide training status reports; Prepare and update project storyboards Mandatory Certified Lean Six Sigma Black Belt from a reputed certification body like ISI, ASQ, Benchmark Six Sigma, leading corporates etc. Led/Mentored atleast 5 GB Projects Hands-on experience in identifying and driving Automation Projects focused on effort reduction using Macros, VB, RPA etc. Practical knowledge of LSS tools/tenets like SIPOC, CTQ drill down, swim-lane process mapping, value stream mapping, Measurement System Analysis, Hypothesis testing, Cause-effect matrix, Solution prioritization, SMED, Poka-yoke, FMEA, control charts, control plan etc. Strong project management skills including planning, execution and follow-through Proficient in MS Office and Minitab Possess excellent people management skills Desired PMP Certification
Keyskills :
six sigma black belt process excellence operational excellence business excellence business improvement strategy improvement
Mandatory Experience:Experience in BPO industry in Process excellence role is mandatoryExperience in Transaction Quality please excuseBlack Belt certification is a mustLocation: Mumbai/Hyderabad