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Senior Manager- Training & Quality

0.00 to 2.00 Years   Hyderabad   26 Dec, 2020
Headstrong
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • In this role, you will be leading a set of Trainers & Subject Matter Experts and leading a set of Quality Analysts. You will be expected to be focused on Knowledge Transfer, Knowledge Management & Retention of the Process for Our GoDaddy Client. Also, you will be expected to be focused on leading the effort on Quality.
Responsibilities
  • Be the primary point of contact for GoDaddy Support Experts in respect to Training & Product Changes / Polices related matters
  • Planning & Delivery of New Hire Batches & ensure their speed to proficiency as per standards
  • Execute Classroom Observations & make changes to add value on Classroom Delivery & Training Modules & report to stakeholders in an effective & reoccurring timely fashion
  • Be a part of TTTs & design/revisit framework for Training as & when required
  • Manage dissemination of weekly/daily/hourly changes on process & track retention via PKTs & other tool
  • Liaison with the Trainers to understand TNI/TNA
  • Be the primary point of contact for GoDaddy Support Experts in respect to Quality Metrics
  • Design & Execute Quality Framework to ensure a surprise free transactions processing
  • Lead Gage RnR Sessions with QAs / FLMs & Ops managers to analyze & minimize variation in interpretation of the process & fix gaps by arranging refreshers/pkts for floor & leads
  • Be a part of TTTs / major process revamps & design/revisit framework for Quality as & when required
  • Manage dissemination of weekly/daily/hourly changes on process & track retention via PKTs & other tools
Qualifications we seek in you! Minimum qualifications
  • Any Graduate
,

Keyskills :
winning others overclassroom deliveryaccountancysalesltdmissubject matter expertspostingknowledge transfercorporate liaisonfinancecustomer focus

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