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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Operations Management / Process Analysis,Sales / BD |
| EmploymentType | Full-time |
Responsibilities Participation in the ITIL processes Incident, Problem, Change and Order ManagementAssisting in the developing business reports for higher management and clients.Manage the complete processes in patch, release, and Capacity ManagementSupport for the central control operating processes, especially at the interfacesCooperation in quality assurance and building internal workflowsAssisting in the calculation of process performance for customer ordersPlanning of data processing and consolidation of data sourcesRequirements Business graduate with 5 relevant experience in business process engineeringExpertise in ITIL & ITSM concepts - ITIL V3 Certification is a mustExtensive experience in the processes of Incident, Problem and Change ManagementSound knowledge of IT service operationsExperience in the areas of process design and controlStrong communication skills with good command over EnglishGood presentation skills and team skills,
Keyskills :
customer relationsinsuranceautomationprocess improvementstrong communication skillsprocess designdata processingbusiness processquality assurancepresentation skillscommunication skillsmentingfinancial acco