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Senior Product Specialist

5.00 to 7.00 Years   Hyderabad   10 Aug, 2022
State Street Corporation
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaProduction
EmploymentTypeFull-time

Job Description

    Senior Product SpecialistRespond to requests for technical assistance via phone, email or in person (remotely or on-site).Diagnose software issues and recommend the appropriate solution.Analyze problems, answer questions and provide training related to the software.Identify and test workarounds for bugs or deficiencies in the software.Research issues dealing with third party software.Follow a standard set of procedures and methods when responding to customer requests or inquiries.Conduct research on questions and issues using available information resources and other product specialists.Contribute to the continuous enhancement and improvement of support processes and methods.Successfully handle sensitive issue related situations that affect the perception of how CRD resolves customer problems.Manage special projects as required.Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.Complete any other related task as assigned.Education and Experience Requirements12+ years overall work experience in the world of Financial TechnologyFour (4) year degree in a technical field such as Finance, Economics, Financial Engineering, Mathematical Finance or another relevant fieldMBA or CFA or FRM is preferableThorough understanding of Trade Life Cycle and System Development Life CycleExperience in the Charles River application or any Order Management and Execution Management Systems is preferredPrior trading support, Middle and Back Office Operations, Fund Accounting or Trading experience is highly preferred.Should be able to critically evaluate the current process and procedures and recommend improvements, identify optimization opportunities.Should be able to present data analysis to executives in a precise and concise formatShould be able to Manage Canadian and South American Clients on US Holidays independently with on-call supportShould be able to work closely with High profile clients and foster relationshipsShould be able to lead complex modules of CRIMS like Compliance, IBOR or PMAR in the span of 6-12 monthsAbility to handle Sev-1 issues autonomouslyShould be able solicit, document complex Business workflows, and collaborate internally with ENGG and Product Management Teams to provide a agreeable solutionAdvanced working knowledge of Fixed Income, Derivative and Equity financial instrumentsPrior experience of interacting with Portfolio Managers, Traders, Brokers is preferredStrong communication and interpersonal skills, written and oral; confident in interaction with senior stakeholders.Strong analytical skills including process analysis. Very strong interest in the underlying detail of the analysis is a must.Demonstrate excellent process and project management skills.Ability to organize, prioritize, balance key tasks and manage time effectively.Comfortable facilitating project working groups and possesses strong data gathering skills.Must be customer driven, have the ability to work within a team environment, and be focused on providing a high quality of service to the customer.Good understanding of SQLWorking in the Eastern standard time zone is a must as this role is to help US Clients.,

Keyskills :
salesmarketingbusiness developmentretailbudgetingFinanceEconomicsFinancial EngineeringSystem Development Life Cycle

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