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Senior service AssociateEDM

0.00 to 3.00 Years   Hyderabad   14 Sep, 2019
IBM India Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaHR
EmploymentTypeFull-time

Job Description

IntroductionThe HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.Your Role and ResponsibilitiesAs a Senior service Associate-EDM, You would be responsible for Employee Data Management and Issue Resolution

  • Inputs and processes employee data in the HR System to deliver accurate and timely information to a variety of HR Services
  • Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)
  • Provides solutions to issues brought up by the contact center according to policy guidelines set
  • Blues Processes may be inclusive of but are not limited to the following:
  • Document Indexing Sorting and assignment of correct work queue according to document type information
  • Dispatcher assignment to practitioner/ processor correct work and volume allocation
  • Data Entry Complex processing of Transfers, Department and Org Changes, etc.
  • Reporting Generation of standard/regular and ad hoc reports
Business Controls
  • Reviews validity and completeness of requests
  • Provides data for any internal business controls team as required.
  • Ensure compliance to the clients existing standards.
  • Implements and follows internal control measures and supports monthly compliance testing to ensure that processes meet business controls requirements
  • Process Documentation: Create, update and prepare documentation related to processing, reports and job aids used to manage data into the HR database
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, theres no limit to what you can accomplish here.We always believe that it is deeply important to have the right person for the right job and you are a flawless fit to this strategy. We want people with an openness and ability to learn and who are ready to put good ideas into action. So, go ahead, and grab the opportunities we wish you outstanding success in your career and inspire you to bring your best self to work with IBM.Required Technical and Professional Expertise
  • Minimum 1 Year of experience in Employee Data Management
  • Ability to think through complex issues and situations and develop robust, well-thought-out solutions which meet the need of the business
  • Ability to trouble-shoot and implement changes in his/her processes; ability to identify major areas of concern with regard to compliance to travel policy as well as recommend measures to address identified exceptions; ability to analyse and present travel spending data in a way that will provide optimum benefits to the business
  • Advanced verbal and written skills
Preferred Technical and Professional Expertise
  • Ability to liaise with Technology and communicate system requirements
  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
  • Intuitive individual with an ability to manage change and proven time management
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Up-to-date technical knowledge by attending educational workshops, reviewing publications
About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the worlds economy. IBM Services partners with the worlds leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.Your Life @ IBMWhat matters to you when youre looking for your next career challenge Maybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust where everyone has a voice What about all of these If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Keyskills :
R Service Administrat

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