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Senior service AssociateExpense and reimbursement

1.00 to 3.00 Years   Hyderabad   17 Sep, 2019
IBM India Pvt Limited
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

Your Role and Responsibilities As a Senior service Associate-Expense and reimbursement, you are responsible for end-to-end Travel and Expense Accounting service to CLIENT employees for the countries within the country team.

  • To ensure compliance to TEA processes that is in place for countries under area of responsibility in order to guarantee the success of critical and key SLAs. You will be responsible for highlighting to the 1st Line Operations Manager any issues/ missing processes that may impact end to end service delivery as soon as they are identified.
  • To liaise with key customers, partners and third parties, including Corporate Card Providers, Travel Agencies, and the like, to ensure the delivery of day to day TEA work.
  • Takes task direction from the Operations Manager and should be certain they are aware of their specific role and responsibilities.
  • To develop an in depth understanding of the CLIENT travel policy, legal and tax requirements, and country-specific processes.
Key Responsibilities of Process Delivery
  • Contribute to the achievement of TEA Critical SLAs for expense report management and BSR for countries owned
  • Ensuring report processing meet local policy, tax and legal requirements
  • Maintenance, continuous review and improvement of work processes owned
  • Demonstrated solid understanding of the corporate card and travel and expense accounting process
  • Attend any necessary client facing, internal and external meetings or training if necessary
  • Dealing with email and helpline queries relating to accounting and general TEA processes.
  • Dealing with queries from other IBM team members.
  • Responding to requests and partner concerns from the customer, third parties and internal colleagues relating to expenses, in a timely and professional manner.
  • Supporting any TEA projects/ initiatives as required
  • Providing training for the team.
  • Provide excellent Customer Service to CLIENT travellers managing key communication and query handling
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, theres no limit to what you can accomplish here. Required Professional and Technical Expertise
  • Minimum 1 Year of experience in Compensation and benefits.
  • Ability to think through complex issues and situations and develop robust, well-thought-out solutions which meet the need of the business
  • Ability to trouble-shoot and implement changes in his/her processes; ability to identify major areas of concern with regard to compliance to travel policy as well as recommend measures to address identified exceptions; ability to analyse and present travel spending data in a way that will provide optimum benefits to the business
Preferred Professional and Technical Expertise
  • Ability to collaborate with Technology and communicate system requirements
  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
  • Intuitive individual with an ability to manage change and proven time management
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Up-to-date technical knowledge by attending educational workshops, reviewing publications
,

Keyskills :
customerservice atm accounts timemanagement designthinking creativedesign audiomastering servicedelivery providingtraining systemrequirements agilemethodologies atecard kprocesses

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