Senior Service Assurance Engineer

Job Description

*Work as part of a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.As a member of the product development division, you will define product specifications and or strategy. Gather and analyze information to define product specifications and review design specifications. Communicate product strategy and functionality. Initiate and foster relationships with other groups. Review product documentation and collateral. Ensure successful product releases based on corporate priorities.Duties and tasks are varied and complex, needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience., *At Oracle, we build products that transform our customer s businesses. As the world leader in Enterprise Cloud applications, we empower customers to excel in what they do and follow their vision for success. At the heart of our culture is our dedication to deliver quality products, so that our customers can trust and rely on our products to adapt and evolve to be successful. In your role as a service assurance engineer for Financials Cloud, you will work closely with product management to design and execute functional tests for the solutions that we deliver and ensure that our products meet the highest quality standards. With your acute analytical skills and a keen eye for usability, you will verify that these solutions empower the everyday users to do their jobs at their best. Key Tasks and Responsibilities Distill multiple varied data sources into test patterns, test case improvements, and test data requirements based on user stories and acceptance criteria, including fleet usage data, customer usage patterns, service requests, and customer feedback.Provide data-driven requirements for automated testing, emphasizing feature function, service excellence, monitoring, performance, resiliency, scalability, and reliability, specifying both positive and negative testing techniques.Define quality metrics to be utilized during development, testing and deployment to assess service quality.Drive and evolve the development roadmap for automated test suites for the ERP product family, including new features and growth of automation test coverage, based on the input above.Partner with the service development team to influence architectural direction, long-term investments, and culture change to support service monitoring, telemetry, and automated testing inside the service.Work with service development, release engineering, and automated test architects to define and evolve test case placement in the CI/CD flow.Continually evaluate existing test coverage and automation frameworks, identifying requirements for redesign, replacement, reusability, and improvement in efficiency and performance.Work with the automated test engineers to prioritize test defects based on business and technical risks.Participate in functional and technical feature design reviews, to drive service instrumentation requirements that enable automated testing. Skills and Qualifications 4+ years of industry experience with enterprise applications, preferably spanning one or more of product management, development and test.Knowledge of testing methodologies, the testing pyramid (i.e., Unit, Integration, UI, E2E, etc.), and how they are applied in a CI/CD environment.Familiar with Test Driven Development and Behavior Driven Development.Experience with Agile software development practices.Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy, as well as participate in resolution of customer escalations and sensitive customer situations.Experience gathering and transforming business requirements, market needs, and fleet data, including scalability, reliability, performance, etc., into a successful product test strategy.Deep domain knowledge in one or more of financial services, project management, and/or higher education.Leadership, autonomy and business acumen in fast-paced environments proven ability to :o Make sound decisions.o Deliver on commitments.o Handle multiple competing priorities.o Motivate and lead cross-functional teams.Ability to work creatively and analytically using data-driven decision-making to improve customer experience.Strong organizational, interpersonal, written and oral communication skills, with proven success in contributing in a collaborative, team-oriented environment.Self motivated and self-driven, continuously learning and capable of working independently.BS/MS (MS preferred) in Computer Science.

Keyskills :
troubleshooting accounts antivirus businessobjects testdrivendevelopment continuousimprovementfacilitation testdata testsuites userstories testcoverage culturechange businessacumen productstrategy isco