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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Logistics / Courier / Transportation |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Show More We offerAs an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.Show More Key responsibilitiesTo monitor critical pending tray tasks within Maersk Legacy System. Actions to ensure tasks are cleared in a timely and efficient manner using primary tool, but with opportunity of using other systems as well to clear tasks. Supports Ninjas (Twill resources) with effective issue resolution if action taken did not prevent a disruption to the shipment cycle. Accountable for completion of tasks within a defined regional scope. Co-ordinates activities closely with Customer Service Ninjas (Twill resources) in the front-line offices and within our Global Service Centres (OTCX). Support the Ninja (Twill resources) organization as a, Second Tier , support for operational matters (action, sparring and Network) Support in relevant matters from LOC s, Cargo Teams and Control Teams. Supports the organization in identifying shipments stuck in transit and take actions to ensure the right people are informed and solutions are found. Co-ordination with internal and external stake holders.Internal Stake holders Front-line Ninjas (Twill resources) Team Leaders across Twill Twill Head quarters LOC control teams Site leaders in GSC management.External Stake holders Customers Suppliers (Ports, Facilities, etc.) Strong influencer to Book to Load performance.Show More We are looking forMaster or bachelor s degree from recognized university. Minimum 6 years of experience in Customer Service Willingness to work in a 24/7 environment. Strong Shipping and Logistics Process knowledge. Understanding of Operational Systems and dependencies within Ocean shipping/logistics. Customer centric and improvement Mindset. Clinical proactivity. Self-driven and ambitious. Good English skills, verbal and written. Expertise in agent view and good excel skills is a plus. Assertiveness (to drive the actions timely and escalate where necessary). ,
Keyskills :
active directorytroubleshootingcustomer servicecustomer centricissue resolutionemployee engagementworking environment