Senior Support Engineer- Vlocity CPQ

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success Group Job DetailsWe are looking for a Senior support Engineer for Industry Cloud CPQ and Order Management product suite to join our Industry Cloud Support team. This is a perfect position for someone who is Solution oriented, technical, has love for Problem solving and passionate providing development support to our customers and partners.Industry Cloud product support team works in SWARM Model.The Senior Developer Support Engineer CPQ/OM will act as the developer resource for the CPQ/OM product support SWARM team. The ideal candidate should be able to perform deep troubleshooting of customer issues by reviewing managed package code, custom code, Debug log etc. This position will partner effectively with the Engineering group to investigate and help resolve complex issues with our CPQ/OM product suite and should Also be able to research and develop customer solutions/workaround wherever applicable. The Industry Cloud Support team runs 24x7x365 .Candidates must be flexible to work on different Shifts including APAC/EMEA/AMER hours as and when required. Must be available to work on a few weekends and Holidays as part of the business need.Roles & Responsibilities1.Serving as the Senior Subject Matter Expert, the Highly technical go-to person for production support and resource for team members for Vlocity/Salesforce Industries CPQ and Order Management product suite2.Troubleshooting and leading technical investigations3.Assisting customers and partners in troubleshooting their custom code, integration, and implementation of Vlocity products. This involves debugging, troubleshooting, and ensuring issues are fully resolvedExperience/Skills Required:1.Salesforce Domain knowledge including Development Experience using Apex code is required2.A minimum of 8 years of proven success in enterprise application support and customer service3.Problem Solver with Technical Aptitude and troubleshooting skill4. Java developer background will be a Huge Plus5. You need to have a demonstrated ability to juggle and prioritise a high-volume workload, handling details accurately. Experience/Skills Desired:1.Experience in troubleshooting or triage with one or more CRM i.e Oracle, Salesforce, Siebel and CPQ.2. Integration knowledge with Salesforce.com components including but not limited to API s, APEX Web Services, Apex Callouts, outbound messaging, SSO, and data loaders3.Knowledge of modern browser and Internet technologies: HTML5, CSS, JavaScript, Web Components, JavaScript libraries and more is desired4. Nice to have: CPQ domain knowledge/experience working on another CPQ systemAccommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.Salesforce welcomes all.,

Keyskills :
computer hardwarenetworkingproblem solvingactive directorytechnical supportequal employment opportunityproduction supportorder managementproduct supportweb servicestroubleshootingaffirmative action