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Job Location | Hyderabad |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Technical Support / Helpdesk |
EmploymentType | Full-time |
Tableau helps people see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organization. Global enterprises, early-stage startups, nonprofits, and governments all use Tableau s intuitive software to quickly transform their data into actionable insights. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world!What you ll be doing The Technical Support Engineer is responsible for the collection, analysis, reporting, and development of technical reports that illustrate Tableau Servers health-related data to enhance the understanding of its health, capacity, performance, data usage and planning.This role requires deep quantitative skills to answer technical and strategic insights to help the Technical Account Managers drive pro-active actions for the Customers Tableau Deployment to address performance, Stability and Growth/Capacity planning requirements.The Technical Support Engineer will develop standardized tools, methodologies, and create product readiness updates aimed at improving technical reporting capabilities of the Tableau Server and creating regular product insights for the Global Technical Account Management group.We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change).AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time - 9 PM/ 10 PM IST onwards depending on Day Light Savings Time)EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings TimeAPAC hours - 5.30 AM IST onwardsWork hours can change depending on Business requirements.Responsibilities:
Keyskills :
operating systemssource system analysisnetworkingitem response theorytechnical supportwindowsobject oriented programmingtroubleshooting