Senior Technical Writer (Hardware)

Job Description

The technical Documentation Writer is required to work in hybrid technical and documentation responsibilities with ease and flexibility.

• Uses product technical skills (like repair, maintenance, manufacturing, testing, building, operating, designing, troubleshooting, servicing, etc.) and technical documentation skills (like content generation, writing, editing, reviewing, formatting, validating, etc.) to produce high quality procedures, documents for KLAs internal and external customers.
• Responsible for developing technical documentation for service, maintenance, installation, repair, troubleshooting, part replacement and upgrades for field service engineers, technical support engineers and install engineers.
• Creates, develops, plans, writes, and edits operational, instructional, maintenance, or test procedures for paper, multimedia, or web-based publication.
• Conducts interviews with various users and technical/engineering/product staff to gather data for documentation. Interfaces with functional organizations to develop content for the procedures. Researches and converts technical information into manual and/or web-based documents for non-technical and technical users. Conducts review meetings and discussions independently with engineering and technical staff.
• May be required to document engineering or manufacturing processes, procedures and specifications for internal and external audience.
• Support testing and validation of new procedures and methods on KLA equipment, specifies changes and validate with engineers. Improves steps and develop new content if needed.
• Follows documentation best practices, formats and templates. Learns new software, tools and techniques for high quality documentation. Produces products that conform to the company documentation and quality assurance standards. Recommends formats responsive to technical and customer requirements.
• Exerts good project management skills on the assigned projects, conducts reviews with stakeholders, provides regular updates to the stakeholders and functional groups; assesses risks and actions; assesses efforts, time and resource requirements; resourceful to drive actions or seek actions; maintains action trackers and project documentation.
• Involves stakeholders from various departments and assess the need to update documentation. Monitors the errors, mistakes, changes requested and implements the changes in the documentation quickly.
• Strives to develop and maintain high technical skills. Participates in technical activities to maintain technical skills on the assigned product, supports and participants in training, install, upgrades, tool builds, troubleshooting or any other activity assigned from time to time.
• Supports the field, install, product support or manufacturing or other technical functions and extends his expertise where needed. If assigned, maintains the assigned tools or equipment in best possible conditions all the time and performs regular health checks and upgrades.
• Responsibilities may include over the time to deliver training courses on selected products and any other projects that requires technical expertise on the product.
• Independently makes decisions with minimal or no support from direct or indirect managers, leverages people from functional groups, subject matter experts and stakeholders to drive collective decisions.
• Works efficiently and effectively in matrix environment with multiple direct and indirect managers. Comfortably execute to expectations of multiple stakeholders with conflicting requirements and drive consensus, boundaries and clarity where needed.

• Candidates must have Bachelors/Masters degree in Engineering, Science, or Mathematics.
• Proven experience of over 10+ years in supporting development of technical content, procedures, documentation for engineering, manufacturing or servicing of complex equipment.
• Strong and proven technical documentation skills. Candidate should be able to produce evidence or samples of documentation.
• Experience in documentation software and tools like XML, DITA and Ixiasoft CCMS are highly desirable for success in this role. Strong skills/proficiency in using MS Word and Oxygen XML documentation editors. Knowledge about other industry standards, software or tools for documentation will be a plus.
• Preferred technical experience of over 5 years on product design, manufacturing, install, product support, technical support or servicing of semiconductor equipment
• Direct experience on KLAs overlay metrological equipment or equivalent semiconductor metrology/ measurement equipment is highly desirable.
• Demonstration of strong project management skills in a complex matrix environment with multiple stakeholders/managers. Ability to track tasks, actions and provide regular updates. Ability to create and maintain tasks and documentation trackers. Good MS Excel skills required.

Keyskills :
microsoft wordtechnical writingoxygenccmsexcelproceduresxmlditatechnical contenthardware technical writinglxiasoftmetrological equipment