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Senior UX Researcher - Usability Research

5.00 to 9.00 Years   Hyderabad   15 Aug, 2020
ServiceNow
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,Sales / BD
EmploymentTypeFull-time

Job Description

What you get to do in this role:

  • Represent the needs of ServiceNow customers or partners and their end users associated with ServiceNows products, competing products, or future concepts.
  • Collaborate with key stakeholders including product research leads and product managers to identify objectives, goals, timelines and usability testing plan execution. Work directly with internal colleagues and external vendors to procure research sample, and partner on research projects as needed.
  • Apply appropriate research techniques and methods for the specific project , formative, summative, A/B testing.
  • Analyze and synthesize data in order to generate strategic research plans including discussion guides, contingency plans and other instruments from rough outline to the final version.
  • Prepare reports of findings, create PowerPoint and Excel reports, explaining methods used and insights learned, and presenting research results to key stakeholders and leadership ( D irector level).
In order to be successful in this role, we need someone who has:
  • 5 years of direct experience or equivalent combination of education and experience in user experience and usability testing. Preferably for product development purposes.
  • Proven history of independently defining, planning and executing usability testing This includes developing testing plans and ensuring unbiased data collection.
  • Can quickly understand customer needs, taking the initiative to interact with customers, managing expectations, responding to their requests, and communicating feedback in a simple, clear, and concise manner.
  • Demonstrates confidence in the data collection process which is evidenced by the ability to naturally engage users and in the aptitude to respond with insightful follow-up questions which increases richness of research data.
  • Willing to be proactive and take initiative to learn about ServiceNow products and customers.
  • Ability to work independently and collaboratively on complex projects requiring frequent problem solving and critical thinking across a world-wide team .
  • While not mandatory, we do strive to find people with enterprise B2B product experience in one or more of our product categories including IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management, or Finance Legal.
What we would love to see from you before or during an interview:
  • An inspiring portfolio representing the process on how your use usability testing to build Insanely Great Experiences
  • Demonstration of any accessible projects you have built
  • Demonstration of a usability test plan you have built and executed.
,

Keyskills :
it security managementit operations managementcustomer service managementit securityit operationstest planninguser experiencedata collectionproblem solving

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