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Service Delivery Manager IT Infrastructure Support

10.00 to 20.00 Years   Hyderabad   22 Aug, 2019
RS Consultants
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 18 - 30 Lakh/Yr
IndustryRecruitment Services
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

" As a Service Delivery Manager, you will be responsible to lead a team of L1, L2 and L3 Engineers providing configuration and network support to large enterprise clients in North America and other countries. This position requires work in a 24x7 environment. Job Location : Hyderabad

  • Service Delivery / Operations support (ITIL/ITSM)
  • Installation, Configuration and Troubleshooting skills in Cisco Networking (Data & Voice).
  • Providing L3+ escalation support to team Remote
  • monitoring & management of IT infrastructure running on Cisco Networks with MPLS, OSPF, BGP
  • Providing escalation support to team to resolve the issues
  • Handling, Driving the teams in Major Incidents (P1/P2)
  • Team Building & Leading
  • Process oriented Service Delivery
Required Candidate profile
  • Work experience as team lead managing the operations of a large Network (2500+ devices)
  • Work experience as L3+ Network support Engineer in
  • Big Enterprise network with MPLS, OSPF, BGP, HSRP, VRRP.
  • Troubleshooting the incidents & problems reported on the above platforms
  • Experience in handling & driving Major incidents (P1/P2), coordinating with multiple teams.
  • Provide the root cause analysis on the major incidents/problems
  • Contribute to internal knowledge management system and process documentation
Skills:
  • Good operations management (ITIL/ITSM process based) expertise.
  • Good hands on experience on Cisco networking (Data & IPT) in Big Enterprise.
  • Good experience on Installation, Configuration, and troubleshooting in Big Enterprise networks with MPLS, OSPF, BGP, Static routing, HSRP, VRRP, stp.
  • Working knowledge on any of monitoring tools Nagios, Spiceworks, OTRS, etc.,
  • Exposure on Cluster environment would be an added advantage
  • Good Communication skills
  • Good team leading capabilities, providing escalation support & mentoring to improve the skills of team members
,"

Keyskills :
servicedelivery itil projectmanagement delivery sla rootcauseanalysis rootcause teamleading teambuilding staticrouting monit largeenterprise itinfrastructure etw ksupp cisconetw king ingtools

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