| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Medical / Healthcare |
| Functional Area | General / Other SoftwareSales / BD |
| EmploymentType | Full-time |
273424BR Service Design Expert- Collobarative Platforms Job Description Design customer interactions and touchpoints with Novartis technology in order to optimize the customer experience and maximize value. Design End User Service Model, interaction and visual design Create an internal view of how people and technologies interact by providing human factors technical expertise on topics such as advanced user- interface technology development, taking into account human design considerations and providing information about requirements, needs, fatigue, ergonomics and usability of interfaces Utilize User Centered Design methodology to design the holistic customer experience acknowledging all relevant touchpoints Build holistic end to end understanding of customer touchpoints Communicate and envision service concepts and ideas using standard methods that illustrate all the components and touch- points of the customer experience Apply innovative approaches to design, using creative facilitation techniques in collaborative co- creation workshop settings Explore and test new opportunities to improve customer experience and drive value Collaborate with external service design partners Measure and analyze key emotional indicators, usability, and key performance indicators to identify areas for further design improvement Engage with internal and external communities for user insight Accountable to ensure adherence with Security and Compliance policies and procedures within Service Design scope Customer feedback Quality of methodology documentation Number of innovation / optimizations Minimum requirements BS in Computer Science or equivalent experience. 10+ years of broad IT experience in an enterprise environment. In- depth knowledge of infrastructure, systems management and application architectu English 8+ years of broad IT experience in an enterprise environment. In- depth knowledge of infrastructure, systems management and application architecture Working in a global environment with multiple site installations Working on applications with user populations in the 000 s Working with globally dispersed team members Working with multiple internal and external service providers Working on medium- scale projects with 15+ team members Review SharePoint applications for quality, performance, security and maintainability. Negation with internal and external stakeholders and vendors regarding requirements and deliverables for global scale solutions Manage remediation efforts for SharePoint applications.,
Keyskills :
designerviceproviderstechnologydevelopmentenglisystemsmanagementservicedesigncomputersciencevisualdesignstatementsofworksowcustomerexperienceapplicationarchitecturekeyperformanceindicators