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Service Desk Analyst 2

Fresher   Hyderabad   25 Mar, 2026
Harsco Environmental, Inc
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Helpdesk Support Technician at our company, your role will involve the following responsibilities:- Triaging helpdesk tickets, managing queues, resolving incidents, and ensuring timely closure of project tasks.- Providing remote end-user technical support, including installation of hardware, software, and peripherals.- Offering guidance and support to end-users on O365 applications.- Ensuring IT security and patch levels compliance by maintaining SCCM, anti-virus, and web filtering on servers and PCs.- Supporting mobile devices such as iOS and Android phones and tablets.- Resolving multi-factor authentication (MFA) issues and enabling users for MFA when necessary.- Troubleshooting and resolving hardware issues related to infrastructure and client equipment.- Utilizing monitoring tools to proactively identify and address issues with infrastructure components such as servers, backups, network devices, bandwidth utilization, and network performance.No additional details about the company were provided in the job description. As a Helpdesk Support Technician at our company, your role will involve the following responsibilities:- Triaging helpdesk tickets, managing queues, resolving incidents, and ensuring timely closure of project tasks.- Providing remote end-user technical support, including installation of hardware, software, and peripherals.- Offering guidance and support to end-users on O365 applications.- Ensuring IT security and patch levels compliance by maintaining SCCM, anti-virus, and web filtering on servers and PCs.- Supporting mobile devices such as iOS and Android phones and tablets.- Resolving multi-factor authentication (MFA) issues and enabling users for MFA when necessary.- Troubleshooting and resolving hardware issues related to infrastructure and client equipment.- Utilizing monitoring tools to proactively identify and address issues with infrastructure components such as servers, backups, network devices, bandwidth utilization, and network performance.No additional details about the company were provided in the job description.

Keyskills :
Queue ManagementInstallationHardwareSoftwarePeripheralsIT SecurityPatch ManagementSCCMAntiVirusiOSAndroidTroubleshootingMonitoring toolsServersNetwork devicesNetwork performanceHelpdesk Ticket TriageIncident ResolutionProject tasks closu

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