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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Job Summary: As a Dispatcher, you will be the first point of contact for clients reporting any technical issues. Your primary responsibility will be to appropriately respond to and handle the issues reported on calls or through email by US- based clients, gather and document all the required information. You will categorize issues and coordinate with the respective teams for resolution. Finally, follow up with the client to ensure the issue is resolved. Primary responsibilities: Answer client incoming calls and respond to their emails. Ask questions to determine the nature of the problem. Probe and gather the required relevant information. Create, categorize, document and assign the ticket to appropriate technicians or teams. Resolve basic technical issues related to account passwords, computer O/ S or applications, printers, etc Follow up with the clients to confirm resolution of issue.Mandatory Skills: Excellent communication skills (at least 2 years of on- call experience with US clients). Expert in Ticketing system for the help desk. (at least 2 years of ticket handling experience on any ticket management software preferably ConnectWise) Ability to quickly learn and adapt to the Company s Service Desk process workflow.Job Summary: As a Dispatcher, you will be the first point of contact for clients reporting any technical issues. Your primary responsibility will be to appropriately respond to and handle the issues reported on calls or through email by US- based clients, gather and document all the required information. You will categorize issues and coordinate with the respective teams for resolution. Finally, follow up with the client to ensure the issue is resolved. Primary responsibilities: Answer client incoming calls and respond to their emails. Ask questions to determine the nature of the problem. Probe and gather the required relevant information. Create, categorize, document and assign the ticket to appropriate technicians or teams. Resolve basic technical issues related to account passwords, computer O/ S or applications, printers, etc Follow up with the clients to confirm resolution of issue.Mandatory Skills: Excellent communication skills (at least 2 years of on- call experience with US clients). Expert in Ticketing system for the help desk. (at least 2 years of ticket handling experience on any ticket management software preferably ConnectWise) Ability to quickly learn and adapt to the Company s Service Desk process workflow.,
Keyskills :
t services critical thinking communication skills service desk