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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Textile / Garments / Fashion |
| Functional Area | Network / System AdministrationGeneral / Other Software |
| EmploymentType | Full-time |
NISC Export Services SERVICE DESK ENGINEER LEVEL 2 COMPANY SUMMARY NISC Export Services provides cutting edge technology for one of the leading players in the online publishing product space, and is seeking a Level 2 Service Desk Engineer to play a key role on the EBSCO Industries, Inc. Corporate Information Technology Service Desk team. JOB SUMMARY The Service Desk Engineer Level 2 is responsible for providing outstanding support to EBSCOs internal employees. Provides daily remote troubleshooting via remote support tools. Gathers information, opens tickets, and performs first and second level triage to find solutions, and escalates to other support teams. JOB RESPONSIBILITIES Provides first contact technical support for end users via phone, email, or other methods and escalates tickets to the appropriate support groups as required. Accepts escalations from Level 1 Engineers for more complex issues. Documents all support issues in our ticketing system, and adheres to all established policies and guidelines while supporting end users. Utilizes documentation and commonly used concepts or practices to provide technical support for end users. Possesses an intermediate understanding of the systems, applications and tools the organization uses, and escalates more complex inquiries to higher level support teams as needed. Possesses the ability to process and prioritize tasks to completion or escalation in a timely manner while managing multiple interruptions. Teaches and empowers end users by answering questions, interpreting operating instructions and providing references to online documentation. Possesses an intermediate understanding of Corporate products and services. JOB REQUIREMENTS 2+ years of experience working remotely supporting Windows, Apple, and Android based operating systems. Experience should include support of 3rd party software, email, and web technologies. 2+ years of experience working collaboratively in a fast- paced team environment. 2+ years of experience working with an enterprise desktop management platform (SSCM, Altiris) Intermediate Verbal and Written English Language Skills. PREFERRED SKILLS Outstanding customer service skills and rapport. Intermediate knowledge of Android, iOS, and Windows Mobile Operating Systems. Intermediate knowledge of Mobile Device Management Solutions Intermediate analytical and problem- solving skills. Excellent Verbal and Written English Language Skills.,
Keyskills :
sla troubleshooting mobiledevicemanagement enterprisedesktopmanagement servicedesk windowsmobile customerservice englishlanguage des echnicalsupp activedirect netw king remotesupp supp tgroups