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Service Desk-MS Sharepoint,MS Exchange,O365 Support Admin

1.00 to 6.00 Years   Hyderabad   15 Aug, 2023
IZEE MANPOWER CONSULTANCY PVT LTD
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Hi ,Job DescriptionService desk Microsoft exchange, Teams, Share point supportDesignation:TechnicalProcess Specialist
    • Excellent communication skills CEFR :: B2, C1, C2
    • Work experience on Service Desk with good knowledgeAdmin level experience with any of the Office365Product(MS teams, Exchange, SharePoint etc.).
    • Working knowledge of Active Directory, Exchange, email migrations, hybrid migrations, Office365 application troubleshooting and general Office365 technical support.
    • Experience on Rave or DFM or Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
    • Research, resolve, and respond to questions in a timely manner.
    • Knowledge of Incident Management lifecycle.
    • Aware of current role SLA and Metrics handled.
    • Talents should be based out of Hyderabad
    • Work from Office is mandatory, No option of hybrid and WFH.
    • 24*7 Shifts are mandatory
    • Split weekly offs/weekday offs.
    • Prior experience with Microsoft Related support Projects preferably Concierge or Premier
    • Relevant Microsoft certifications
    Thanks&Regards

Keyskills :
sharepoint administrationexchange administrationexchange serverms exchangems teamsexchange onlineo365

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