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Service Head

1.00 to 5.00 Years   Hyderabad   24 Jan, 2020
Automotive Manufacturers Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryAutomobile / Auto Ancillaries
Functional AreaSBU Head / CEO / Director
EmploymentTypeFull-time

Job Description

Service Head | AutomotiveML Qualification:

  • Bachelor of Engineering or Diploma in Automobile / Mechanical Engineering
  • Posses good people handling and leadership skills.
  • Product and general Automobile Business knowledge.
  • Proven customer relations skills both in person and over telephone.
  • Good time management.
  • Good Administrative skills.
  • Proven ability to communicate and determine customers needs and to sell the dealerships parts, service capabilities based on features, advantages and benefits.
  • Proven Selling Skills.
Goals:
  • Contribute to achieving total customer satisfaction by ensuring proper execution of customers service and repair requirements and vehicle delivery on time.
  • Ensure consistently high quality work of all service and repairs.
  • Ensuring all apprentices and technicians are adequately trained.
  • Ensure a safe working environment.
  • Ensure efficient execution of all repair orders through providing sufficient tools and equipment
  • Monitor Expense control.
  • Maintain customer retention and satisfaction.
  • Meet dealer performance profit guidelines.
  • Maintain zero comebacks by conducting random quality inspections and instructing Chief General Technician on self check procedures.
  • Ensure technician retention and satisfaction (meet minimum Technician turnover rate) .
  • Maintain Technician motivation and morale.
  • Ensure all customers vehicle are returned in a clean condition
  • Maintain a clean and orderly service shop through the 4S principles.
  • Ensure Quality SCP standards are always maintained.
Job Responsibilities:
  • Ensure that the Service Department contributes to customer satisfaction by providing optimal customer care.
  • Increase customer market share.
  • Meet dealerships sales goals (various) .
  • Establish Yearly Staff Training Targets
  • To monitor Service Fill rate on daily basis.
  • To conduct regular surveys of competitors in the local market.
  • To prepare and submit accurate KPI report by end of every month.
  • Identify potential Service Service Parts marketing opportunities.
  • Support the Service Advisors during morning and afternoon rush
  • To audit review General Tools and Equipment maintenance register every month.
  • To audit review open and closed Repair Order on a daily basis.
  • To monitor audit Warranty Claims on monthly basis.
  • Ensure a safe working environment
  • Maintain a clean and orderly Customer Service Department.
  • To audit the results of Quality Control Inspections
  • Attend all new model-training courses and conduct in-house training for all technicians.
  • To audit ensure all required Special Service Tools are available and in good working order.
  • Monitor Ensure that all vehicles are fitted with adequate courtesy items (Floor Mats, Fender Covers Seat Covers)
  • Acknowledge good performance.
  • Conduct regular Technician meetings
  • To conduct regular internal meets between parts, service sales.
  • Monitor, record and identify the causes of vehicle carryovers
  • Monitor, record the causes of Repeat Repairs
  • Ensure the service shop operation meets the requirements of the local environmental authorities
  • Maintain clear and open communication between service shop job-controller, Service Advisors and Parts Department.
  • Monitoring product technical bulletins and repair manuals.
  • Lead, control and motivate the Customer Service Staff.
  • Conduct Analysis of Market Competitors, Market Conditions Campaign Effectiveness.
  • Train advise Service Advisors possible sales and profit opportunities
  • Ensure high quality service standards
  • Ensure Quality SCP standards are always maintained
Experience: 20 + years in similar industry. Salary Package: Best in Industry. Job Location: Hyderabad, Any other parts of Telangana State Interested Candidates can forward their profiles at ,

Keyskills :
marketing management sales ustomerretention customersatisfaction workingenvironment customerservice

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