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Service Management Specialist GDD

12.00 to 14.00 Years   Hyderabad   15 Feb, 2022
Novartis Healthcare Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Our impact on the world remains extraordinary. We reached 766 million patients and produced over 71 billion doses of medicine in 2021, including delivering our 1 billionth course of Coartem for the treatment of malaria. We also achieved excellent commercial performance on our key growth drivers: Cosentyx, Entresto, Kisqali, Zolgensma, and Kesimpta. Manage the execution of key operational processes for the applications such as: operational KPIs, SLAs, financial reporting and budgeting planning, training, and communications, etc. to ensure smooth running of the business and achievement of operational targets Implement the development of operational plans for the Function and the visibility of periodic activities for the supported business areas Partner with other functions to identify key strategic initiatives and needs to support the business Contribute to the development and evolution of the continual service improvements and drive its deployment in the Function. Proactively identify TT operating model improvement areas. Support the vendor team member(s) in day-to-day management. Support the Function s managers and associates to focus on the overall priorities for CTS TT and the Function to maximize customer satisfaction. Drive the culture and people related topics to ensure the progress towards integrity, unbossed, curios and agile organization Serve as point of escalation, review and approval for key issues and decisions. EEO Statement Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.Minimum requirements B.Tech / B.E. degree, Computer science graduation or above 8 12 years of experience in IT, Certified in Service Management Area, Service Strategy (ITIL ) IT skills incl. managing several digital IT projects and analytical skills Good verbal and written communication Knowledge of application management, transitions Why Novartis 769 million lives were touched by Novartis medicines in 2020, and while we re proud of this, we know there is so much more we could do to help improve and extend people s lives.We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent whats possible, when we collaborate with courage to aggressively and ambitiously tackle the world s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!Imagine what you could do here at Novartis!,

Keyskills :
surgeryptsteachingadministrationit projectscomputer science

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