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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Medical / Healthcare |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Manage operations of applications in Generics & Biosimilars area, ensuring their stability and integrity, and meeting operational service levels. Ensure services are delivered to the agreed SLA, including reviewing supplier performance based on the agreed SLAs and KPIs
Track and manage incidents, where applicable, including: Identify, log, categorize, prioritize, resolve incidents and raise a problem if required
Ensure that incidents are followed up and solved appropriately
Manage the lifecycle of incidents and minimize their adverse impact on business operations
Identify, investigate, and report on incidents and review findings with key stakeholders
Coordinate crisis management with relevant stakeholders, if required Oversee problem management and drive identification of root causes as well as sufficient prevention of recurrences
Ensure adherence to documented operational procedures to maintain system integrity
Ensure that configuration items are identified, accounted, reported, verified and audited (where applicable)
Ensure proper user and access management. Review and approve access requests.
Regularly recertify access. Ensure appropriate operational service documentation is created and accepted by stakeholders
Identify potential improvement areas for the owned system or application and connected services Maintain and ensure all application data is consistent across the various repositories
Collect and distribute knowledge about systems and services to enable effective support Coordinate fulfilment of service requests and conduct monitoring, tracking and reporting
Responsible for capacity and life cycle management for the systems, tools under his/her accountability Take accountability to ensure adherence with Security and Compliance policies and procedures within Operations Expert service scope Service Financial Tracking and Reporting & provide Monthly service financial report and outlook Identify and manage risks in relation to applications & underpinning business processes.
Operation services are delivery within agreed SLAs Adherence to the Novartis IT quality standards No major business disruptions Number of recurring problems Customer feedback (expectations met/exceeded)
,Keyskills :
life cyclecomputer science access managementquality standards crisis managementproblem management service operationsbusiness ope