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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Medical / Healthcare |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
270823BRService Operations Expert EDMJob DescriptionOversee end - to - end services of applications and platforms in the Enterprise Data management (EDM)and ensure stability , integrity and business continuity. Ensure operational services for Data Management applications for the integration into other platforms. Ensure services for the Data management applications are delivered to the agreed Operations metrics. Track and manage incidents , where applicable , including: o Identify , log , categorize , prioritize , resolve incidents and raise a problem if required o Ensure that incidents are followed up and solved appropriately o Manage the lifecycle of incidents and minimize their adverse impact on business operations o Identify , investigate , and report on incidents and review findings with key stakeholders o Coordinate crisis management with relevant stakeholders , if required Oversee problem management and drive identification of root causes as well as sufficient prevention of recurrences Ensure adherence to documented operational procedures to maintain system integrity Ensure that configuration items are identified , accounted , reported , verified and audited (where applicable) Ensure proper user and access management Ensure appropriate operational service documentation is created and accepted by stakeholdersMinimum requirementsUniversity degree or equivalent. English At least 8 plus years of experience in IT , predominantly in Operations management. 3 plus years of experience in MDM / EDM / Advanced Analytics and operating such environments Good understanding of Data Management concepts and Architecture Familiarity with concepts of data and system security and compliance in highly regulated environments Experience of working with multiple third party vendors , strong customer focus Demonstrated experience in influencing multiple stakeholders in a global matrix organization Exposure to various service management tools.DivisionNBS Business UnitIT NBS CountryIndia Work LocationHyderabad , AP Company / Legal EntityNov Hltcr Shared Services IndFunctional AreaInformation Technology Job TypeFull TimeEmployment TypeRegular,
Keyskills :
customerfocusdatamanagementsharedservicesaccessmanagementcrisismanagementservicemanagementproblemmanagementserviceoperationsbusinessoperationshirdpartyvendenterprisedataadvancedanalytics