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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Medical / Healthcare |
| Functional Area | Service / Installation / RepairSales / BD |
| EmploymentType | Full-time |
277068BR
Service Operations ManagerJob Description
Manage operations of systems and applications in scope, ensuring their stability and integrity, and meeting customer service levels The Role works closely with the Service Operations Experts, and Technical Operations Experts to ensure all applications in scope are supported to agreed service levels and control standards. Where needed, also close alignment with the Problem Management Experts, the Change Management Experts and/or the Release Deployment Experts is required to ensure well established service operations. The role also works closely with the Service Delivery and Service Assurance teams in Group and Support Functions - Oversee and monitor day-to-day operations of all systems and applications in scope to ensure stability, integrity and business continuity - Ensure all services/major accountabilities (based on ITOM Role, Anchor Role, Design Authority Input/function Input) are delivered to the agreed SLAs - Monitor, measure, report and review performance of services in close collaboration with Service Performance Managers - Manage the lifecycle of incidents and minimize their adverse impact on business operations - Ensure that incidents are followed up and solved appropriately - Oversee problem management and drive identification of root causes as well as sufficient prevention of recurrences - Ensure adherence to documented operational procedures to maintain system integrity - Ensure that configuration items are identified, accounted, reported, verified and audited - Ensure appropriate operational service documentation is created and accepted by stakeholders - Responsible for application lifecycle management and its continual improvements - Manage and support applications to meet the needs of a defined business area, including providing technical support to the Business and IT - Maintain and ensure all application data is consistent across the various repositories e.g. Clarity and RoD. - Implement a vendor strategy, if required - Monitor suppliers involved in operations Job Description 2 / 3 - Enable knowledge about systems and services is collected and distributed to enable effective support - Ensures that the relevant resources from the underpinning IT services are engaged in the delivery and support of the IT application. - Take accountability to ensure adherence with Security and Compliance policies and procedures within Service/Solution Operation scope Level of maturity of controls in projects and operations, Effective management of information risk and compliance status leading to reduced critical audit findings. Deliver IT operations as per SLA/KPIs. Focus on continuous improvement and zero business impact.
Minimum requirements
Bachelor or masters in computer science or equivalent Good experience of ITIL, GxP, CSV. Fluency In English 15+ years of experience in managing complex business domain. proven experience in working with senior stakeholders cross functional teams. at least 5 years of experience in managing global teams.
Division
NBS
Business Unit
IT NBS
Country
India
Work Location
Hyderabad, AP
,Keyskills :
customerservice sales management agile applicationlifecyclemanagement itservices itoperations servicelevels computerscience servicedelivery changemanagement ep ting inf mationrisk technicalsupp serv