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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | IT Operations / EDP / MIS |
| EmploymentType | Full-time |
Required skills for ServiceNow support - ServiceNow administration training (partnerportal servicenow (for free)) - SN-Moduls: Platform, Application/Integration, Event, SRM, Data, Reporting, ITSM, SACM - ITIL foundation level - Experience L2, L3 support incl. (SLA, 3-strike-rule, MI .) - Ticket tool handling and processes - English language - Analytical, Accurate, problem solving skills, teamplayer - Basic infrastructure knowledge (Mid-server, DB, application nodes) - DB understanding (MySQL knowledge preferred, Oracle SQL .) - Technical documentation writing skills. Optional: - XML interface / ESB - Basic UNIX/ Linux knowledge: shell, file system - Knowledge of the ATF1 / ATF2 toolsets. Tasks: - Analysis and resolve 3rdL tickets (mainly data .) - routing to SN L2 or L4 if necessary - cooperation with SN L2 and L4 support - supporting in case of crisis (MI, emergency, P1) - regular monitoring (SN dashboards .) = manual task ( no cockpit ) - creation of workinstructions, requesting workinstructions (L4, DEV) / review (KB) - data tasks (AUDL customer implementation and support , maintain cities & locations, job-families and profiles - deployment tasks (Hotfix Window Wednesday), Release deployment (EU-CAT, EU-INT, EU-PROD) approx. every 3 weeks deployment on EU Prod (weekend work) - join weekly cross-meeting / troubleshooting meeting - participation on handover meetings DEV OPS (part of release) - collaboration with Implementation team (approval for new customer: toolbased Serviceactivation process) Your ApplicationIf you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format. Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements. We are committed to making reasonable adjustments to the applications process for people with disabilities.,
Keyskills :
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