| Hyderabad Jobs |
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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Manage Customer and other vendor expectation (via tickets) Manage ticket resolution and continuous / smooth transfer of tickets between shifts 15.Accountable that tickets are always updated based on investigation and follow up 16.Responsible for communication to the customer and other vendors of unplanned down time due to PRT environment issues or external system impacts Skills:
Keyskills :
incidentmanagement digitaltransformation cgi prt vendor vendors ticketing management communication transformation ProblemManagement ServiceImprovement MajorIncidentManagement CMDB ServiceDesk ServiceCatalog ServiceContinuity OLA DigitalT