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Soft Skills Trainer

1.00 to 2.00 Years   Hyderabad   11 Jan, 2025
Square Business Services Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 3.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTraining & Development
EmploymentTypeFull-time

Job Description

    Key Responsibilities:
    • Design and deliver soft skills training programs for employees, focusing on communication, customer service, teamwork, and problem-solving skills.
    • Conduct training needs analysis to identify skill gaps and recommend appropriate training interventions.
    • Develop and customize training content, including role-plays, case studies, and interactive sessions, to enhance learning engagement.
    • Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance tracking.
    • Collaborate with team leaders and management to align training initiatives with business goals and performance improvement.
    • Provide coaching and mentoring to employees requiring additional support in soft skills development.
    Skills Required:
    • Excellent communication and presentation skills in English and Hindi.
    • Strong interpersonal and mentoring abilities.
    • Knowledge of adult learning principles and training methodologies.
    • Proficiency in creating engaging and interactive training materials.
    • Ability to handle large groups and deliver impactful sessions.
    Qualifications:
    • Graduate in any discipline
    • Certification in soft skills or training is an added advantage.

Keyskills :
accent neutralizationconflict resolutionemail etiquettecommunication skillscustomer service trainingempathy buildingactive listeningperformance coaching

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