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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Amazons Customer Service team is top ranked for developing solutions because we are passionate about our customers and giving our Associates all the high quality tools needed to provide world class care. We are seeking Software Engineers deeply committed to ensuring that our thousands of agents worldwide will have the high volume and high availability systems needed to support retail, merchant, digital, and Kindle product lines.Our team is responsible for building software applications that intelligently predict the customers pain points to optimally route to the right solution, whether it be a customer service agent or self-help features. You would design and develop software to build and interface with machine learning models from data you gather, and to interface with Amazon s numerous backend systems to solve the customers problem right the first time. You work on features that directly impact millions of Amazon customers. You will have the opportunity to provide direction to our businesses and guide the design of our systems based on realistic time lines and resource constraints.Responsibilities: Hire, manage, mentor and grow a high performance team of Software Engineers Provide technical expertise and leadership throughout product life cycles, influence software engineers best practices for your team and own operational metrics Work with business leaders and product managers to define product requirements. Prioritize, communicate, maintain, and execute road maps, project plans, and commitments Work with engineers to define technical requirements and architect and execute best-in-class implementations in agile manner Build and maintain world-class customer experience and operational excellence for your deliverable, Bachelors/Masters degree in Computer Science or related field 8+ years professional experience in software development management 4+ years experience in managing large scale software development teams following Agile development processes Proficiency in, at least, one modern programming language such as Java, Scala, C#, C++ etc Deep understanding of system architecture and OO design Ability to solve complex technical problems and design robust, scalable solutions Ability to think critically and actively contribute to strategic choices Ability to take a project from initial scoping requirements through actual launch and support of the project Excellent verbal and written communication skills in both technical and non-technical discussions Proven leadership and teamwork skills Experience in development of distributed/scalable systems and high-volume transaction applications Ability to handle multiple competing priorities in a fast-paced environment Knowledge of professional software engineering practices & best practices for the full software development life cycle including coding standards, code reviews, source control management, build processes, testing, and operations Clear, professional communication skills able to contribute to team discussions, knowing when to contribute, when to listen, and when to ask questions Strong skills in project planning & execution, problem solving A deep understanding of software development in a team, and a track record of shipping software on time
Keyskills :
designscalajavaagileretailtestingistencaremapsroad