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Software Engineer - Voice/ SIP/ Call Recording

7.00 to 12.00 Years   Hyderabad   24 May, 2023
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryAutomobile / Auto Ancillaries
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    We are looking for someone who will make a difference, someone who enjoys working with technology elites If you have the below skills and experience, and thrive in a fast-paced environment, you could be the right person for this role. - You are committed to customer experience - Passion for relationships and communicating effectively - Tenacity (when trouble-shooting a tricky issue, you won t give up!) - Handle various tasks - Solid teammate with excellent collaboration skills - Pro-active and able to work on own initiative - Attention to detail TECHNICALLY, YOU HAVE: - Experience in C, C++ or Go / Rust with experience in concurrent programming - Must have Worked on SIP or other real-time communication protocols/standards. - Good understanding of Telephony concepts (ICE, STUN/TURN) - In-depth understanding of streaming media or real-time communication protocols - Experience with Voice platform (Genesys or Ribbon Communication) will be a major plus - In-depth understanding of cloud-native architectures - Experience in established as well as emerging cloud computing technologies - Experience in large enterprise & global engineering, development and support, Key Qualifications
    • The IS&T Customer Systems team delivers key applications used in Apple s Global sites, including the Voice Engineering platform and its integrations with other Contact technology tools.
    • This role is part of the exciting newly expanded Engagement Engineering team.
    • The successful applicant will have a solid technical background in creating VoIP/SIP layer for Voice Recording Platform, be committed to customer experience, be a strong leader and advocate for the global team, and thrive in a fast-paced, dynamic environment.
    • No day at Apple is the same, but key responsibilities for the role include:
    • Implementing server-side services for real-time communication protocols (SIP, RTP, VOIP, WebRTC)
    • Deliver artifacts, technical alternatives and architectural designs that meet business requirements
    • Drive cloud transformation strategy
    • Mentor and manage members of the VoIP Platform team
    • Unique opportunity to develop and implement technology vision; create direction partnering with business
    • Exceptional opportunity to lead and work with global engineers
    • Lead engineer for services and framework that embeds voice within apps. Ownership comes with operational excellence that require mitigation, resolution, followup for impactful incidents and providing support

Keyskills :
sql serversipjqueryjavascriptsqljava

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