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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Medical / Healthcare |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
268959BRSolution Operations Expert SFCOEJob DescriptionAbout the Salesforce CoE (Centre of Excellence) Our Salesforce team is 75 members strong and has a presence in key strategic locations globally. The Salesforce COE team works across a broad range of solutions spanning applications for internal business productivity to external applications for medical professionals and patients. With endless future opportunities in Digital Health, we are well positioned to build products that improve lives. ROLE PURPOSE Supports Svc / Sol Operations Manager and Solution Factory Manager in all occurring technical topics. Operates all IT services, systems and applications for the Salesforce CoE and monitors events that occur in the enterprise IT environment. Ensures that Configuration Items (any component that needs to be managed in order to deliver an IT Service) are identified, accounted, reported, verified and audited.Deliver IT services, systems and applications to the business Ensure adherence to quality standards as defined by the IT Organization Ensure appropriate response to audit / ISRM assessment findings and recommendations Define an end- to- end provisioning process facilitating automation wherever possible Perform patch management and image management activities Ensure standard build/ image Ensure accurate provisioning and metering of services Provide early feedback to development team on release issues Ensure that an up- to- date asset inventory for all technology assets is maintained and only authorized components are used Accountable to ensure adherence with Security and Compliance policies and procedures within Technical Operations service scope Coordinate all configuration management database changes which directly or indirectly impact production services Ensure addition, modification or removal of any IT asset in a standard and controlled manner Ensure that CIs are identified, accounted, reported, verified and audited Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Operations scopeMinimum requirementsUniversity degree in business/ technical area or equivalent professional certifications. Salesforce Certifications and ITIL Certification would be advantageous Business fluent in English (written and spoken) 5+ years experience in a similar role with a proven track record in technical operations management.DivisionNBS Business UnitIT NBS CountryIndia Work LocationHyderabad, AP Company/ Legal EntityNov Hltcr Shared Services IndFunctional AreaInformation Technology Job TypeFull TimeEmployment TypeRegular,
Keyskills :
sharedservicespatchmanagementqualitystandardsserviceoperationsconfigurationmanagementcoeitilenglishsecuritytservicesimagemanagementtechnicaloperationsinfmationtechnologycismedicalbus