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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
*Key Accountabilities (List the expected end results or KPIs that the job holder is expected to achieve for this job. Do not list more than 5)Have strong communication skills with a good learning attitude to quickly grasp the system knowledge .Confident in facing business, participate in discussions, take analytical approach to resolve issues .Have a strong mindset to question the process/methods and bring visible improvements that would help the team operationallyMaintain monitoring upto date and have the appetite to experiment new tools that would drive value to Business/Tech stack.Job Duties & responsibilities (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.)Provide Level 2 UAT and Prod Support for Treasury and Market s Fixed Income/Currency ApplicationResponsible for stability of UAT and production environments ensuring application and all interfaces have maximum availability.Collaborate closely with other internal technical teams/business users in investigating, testing and implementing Application fixFollow escalation procedures during outagesResponsible for handling Change Management, raising Change Request and scheduling for the implementation of fixes and enhancements.Act as a facilitator and coordinate between various teams like Infrastructure, Level 1, Application vendor to resolve complex issues and outagesEnsure all new deployments have correct documentation and trainingEnsure accurate and timely incident and problem loggingTrack incidents and provide regular updates to users on request status and progressPerform Root Cause Analysis and Regular Reporting to identify areas for review for improvement
Keyskills :
sqlunixlinuxsql servertroubleshootingroot cause analysisstrong communication skillsroot causeapache servermonitoring toolschange managementregression testingapplication supportcommunication skills