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Specialty Ops - Specialist - Hyderabad

1.00 to 5.00 Years   Hyderabad   24 Sep, 2021
Goldman Sachs
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

CWMD - Marcus by Goldman Sachs - Specialty Ops - Specialist - HyderabadLocation(s) IN-TS-HyderabadJob ID 2021-84022 Schedule Type Full Time Level Call Center Representative Function(s) General Region India Division Consumer and Wealth Management Business Unit Delivery Centralized Employment Type Employee MORE ABOUT THIS JOB CONSUMER AND WEALTH MANAGEMENT DIVISION (CWMD)Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and designCONSUMER (MARCUS BY GOLDMAN SACHS)Marcus by Goldman Sachs is the firm s consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $90 billion in deposits, $7 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives. RESPONSIBILITIES AND QUALIFICATIONS JOB SUMMARY & RESPONSIBILITIES

  • Be the subject matter expert while managing multiple high risk function queues
  • Accessing multiple electronic systems e.g. Lexis Nexis, Pacer, E-Oscar, and DMDC. Documenting steps taken, while efficiently and accurately completing customer requests through casework
  • Workload will consist of high risk casework such as Bankruptcies, SCRA, Deceased, Credit Bureau disputes and notifications
  • Participating in projects or process improvements to drive operational excellence
  • Research escalated customer disputes and requests and provide customer-centric resolutions
  • Abide by applicable regulatory and departmental policies and procedures
  • Contribute feedback to develop new content and refine the existing processes and procedures
BASIC QUALIFICATIONS
  • Minimum graduation
  • 1-5 years P&R experience
  • Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
  • Strong understanding of the customer service experience, data furnishing experience preferred
  • Prior financial industry experience working with the major credit bureaus and their propriety products preferred
  • Strong analytical ability required
  • Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast paced environment
PREFERRED QUALIFICATIONS
  • Bachelor s Degree
  • Using SQL, SAS, or comparable data mining and query tools
  • QA and UAT of Metro2 mapping and mitigation of rejections
  • Prior credit bureau dispute and operations experience
ABOUT GOLDMAN SACHS ABOUT GOLDMAN SACHSAt Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. Were committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers . We re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https:// www.goldmansachs.com/careers/footer/disability-statement.html The Goldman Sachs Group, Inc., 2020. All rights reserved.Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender IdentityOptionsApplyApplyEmail a FriendEmail a Friend,

Keyskills :
credit bureauwealth managementcustomer servicesasdata mininglexis nexisinvestment managementinvestment bankingfinancial managementfinancial planningglobal investmentanalytical ability

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