Sr Analyst Apps Prog

Job Description

. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview

The CSWT team leads the development of the next generation of integrated technology solutions for the company s consumer and wealth management client - facing channels. Manages the Bank s award - winning websites and e - Commerce initiatives. Responsible for the technology that drives key client - facing platforms and channels across Retail, Preferred, and GWIM including our Digital, Online, Mobile, Contact Center and Voice, Payments and Commerce, Fraud, Financial Center and Architecture Technologies.

The CTO team is responsible for all Retail, Preferred and Global Wealth & Investment Management (GWIM) business aligned infrastructure and end - to - end production services. This includes direct responsibility for production support, problem and incident management, operational change, as well as service and program delivery. Also supporting vertical functions (Release, Deployment & Environment Management, Application Integration & Engineering, Application Integration & Engineering, Performance & Capacity Management, and Operational Excellence) to deepen concentration stability and innovation.

Job Description

The individual will be part of the SSOT Production support team which is responsible to support the Bank of America Check processing, Cash vaults management, and Cards Issuance business functions. All three of these are highly critical business functions with heavy daily volumes and stringent SLAs. He She will ensure the stability and availability of these applications so that the volume for each cycle can be processed within the given timelines and escalate when extreme issues arise.

Responsibilities

• Identifies possible production failure scenarios, creates incident tickets, updates incident tickets regarding status and communicates effectively with development and internal business operations teams
• Identifies vulnerabilities and opportunities for improvement, as well as help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances operational and technical policies and procedures, adopting best practice guidelines, standards and procedures
• Takes ownership of escalations and perform troubleshooting, analysis, research and resolution using advanced query and programming skills
• Follows standard practices and procedures
• Review and update documentation for issues

• Requirements

  Education: B.E. B. TechM.E. M. TechB.Sc.M.Sc.BCAMCA (prefer ITCS specialization)

  Certifications, If Any: Not Mandatory

  Experience Range: 6 8 years

  Mandatory Skills

  • Experience in Mainframe, JavaJ2EE, XML, HTML, JavaScript, JBoss
  • OracleSQL with TOAD, UnixLinux along with SHELL scripting
  • Splunk, Introscope, Remedy ITSM, Eclipse,Appdynamics
  • Analytical and problem solving skills
  • Communication Skills Clear, Concise & Ability to articulate ProblemSolution
  • Documentation skills Required to provide updatesreports to various stakeholders

  • Desired skills:

    • Experience in Production Support
    • Understanding of Incident, Problem & Change management
    • IBM HTTPserver, IBM Websphere, Oracle WebLogic
    • Understanding of tools such as, Sitescope, BladeLogic, winScp
    • Experience in Capital Banking domain

Keyskills :
oracle sqlcontact center shell scriptingproblem solving change managementwealth management business servicesproduction support