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Sr Application Support Engineer

4.00 to 0.00 Years   Hyderabad   02 Feb, 2021
Clarivate Analytics
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk,Network / System Administration
EmploymentTypeFull-time

Job Description

This is a full time Senior Application Support Engineer position within the IP and Science business unit of Thomson Reuters. This position will be part of the Level 2 global support team.The Senior Application Support Engineer provides monitoring and support operations for customer facing applications. This position assists in all functions of maintaining a complex multi-tiered application which includes testing, implementation, and execution. This position will be responsible for overseeing production web and application performance, configuration and maintenance, application migrations, releases, incident response and trouble resolution. This position assists in the formulation of internal procedures and best practices for execution, configuration, standardization, and support of application. This person evaluates, analyzes, and resolves complex technical problems for external customers. Participation in a team environment is heavily relied upon, as is the ability to work independently.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Strong Linux command line skills and network experience a must
  • Configuration, maintenance, monitoring and support of Linux web applications
  • Apache web server administration/configuration skills
  • Apache Tomcat administration/configuration/performance skills
  • Java-based web applications administration/configuration skills
  • Knowledgeable in relational database software and concepts, specifically Oracle, MYSQL, and Postgres
  • Experience with supporting Cloud and SaaS applications and SSO a definite advantage
  • Follow best practices in change control to support a highly available application environment
  • Uses problem solving skills to resolve complex technical problems for external customers
  • Strong application release automation experience or use automation tools such as CA Release Automation (formerly CA LISA), Jenkins, Puppet etc
  • Can communicate (verbally and in written format) with internal customers and teams.
  • Organize, prioritize, and handle multiple tasks and projects
  • Provides 24x7 on-call support within a team rotation
  • Occasional weekend or off-hours work required
  • Flexible and easily adaptable to change.
  • Perform other duties as assigned.
QUALIFICATIONS
  • Bachelor s degree or foreign equivalent in Information Systems, Computer Science, Computer Programming, or related field.
  • Minimum of 4 years relevant enterprise operational support experience; 5 years desired.
  • Ability to operate effectively in a Linux or UNIX-based operations environment.
  • Demonstrated communication, customer service, and advanced problem solving skills.
  • Ability to multi-task and pay strong attention to details.
  • Experience with Java, Apache Web Server, and Apache Tomcat required.
  • Experience with or knowledge of internet/web acceleration technology such as Akamai and F5 Networks Global Traffic Manager (GTM).
  • Current Java or OS certification a plus.
Skills/Abilities
  • Attention to detail and accuracy.
  • Excellent analytical and problem skills.
  • Ability to work with specific deadlines.
  • Effective interpersonal skills.
  • Ability to handle and prioritize multiple projects.
  • High availability. Applicant will be part of a team that must be able to be on call and respond 24x7 to emergency application/system outages.
  • Ability to install, support, and maintain multi-tiered web proprietary applications.
  • Ability to write effective scripts using shell or Perl to automate procedures and workflow.
  • Experience in the cloud based computing like AWS will be definite advantage.
It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.,

Keyskills :
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