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Sr. Customer Service Executive for Collections

5.00 to 9.00 Years   Hyderabad   24 May, 2024
Harmony United Psychiatric Care
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Harmony United Psychiatric Care is a healthcare company based in Florida, USA. We provide outpatient mental health and substance abuse treatment in the state of Florida, USA, through networks of clinics and online telehealth platforms. We have high-quality mental health professionals on our team, including Psychiatrists, Psychologists, Psychotherapists, Nurse Practitioners, and Physician Assistants, among others Our providers and medical team prioritize patient care and are well supported by warm and high-quality staff.We have contracted a company based in Hyderabad, India, Harmony United Medsolutions, PVT. LTD. to provide assistance in the different aspects of operations of our company in the USA.We welcome all the candidates to come and be part of this fast-growing organization and have a bright career and future. We are currently hiring who can join us immediately for our Hyderabad location.Job Title: Sr. Customer Service Executive for Collections DepartmentJob Location. Tolichowki, HyderabadJob Type: Full timeExperience: Looking for 5 years to 8 years in International Calling Voice Process Experience only (Mandatory) with Collection experience.Roles and Responsibilities:A customer support teams underlying focus is on problem-solving in the short term.Support roles fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.Customer support is measured by factors like speed and quality of help received.Maintain relationships and contact all customers through telephone calls and if required with notices and provide all updates for customers and manage all portfolios for clients.Manage all communication for all overdue accounts and investigate all customer complaints and resolve all issues.Evaluate and resolve all credit hold issues and monitor all accounts for billing details.Ensure compliance with all federal and local regulations for the collection process.Desired Candidate Profile:Should have excellent communication in English. (Both written and verbal)Should be able to work night shifts.Should have a Bachelors or Masters degree (Regular).Education:Should be a Graduate. (Bachelors in B.Tech with any Stream is preferable) No Cab Facility Available. Fixed Night Shift 5:30 pm to 4:30 am Working Days: 4 days (Monday thru Thursday) Week Off: 3 days (Friday, Saturday, Sunday) Contact# hidden_mobileE-mail:hidden_emailNote: Available to take calls between 5:30 PM to 4:30 AM only from Monday to Thursday.KfiblDMJIC,

Keyskills :
Customer SupportConflict ResolutionInternational Calling Voice ProcessCollection experience

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