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Sr. Manager Team Leader- Tele Sales - Hyderabad- General Insurance Co.

3.00 to 8.00 Years   Hyderabad   26 Feb, 2025
RightMatch HR Services Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryInsurance
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Company: General Insurance Co.Position: Sr. Manager - Team Leader- Tele SalesDepartment: E ChannelWork Location: Hyderabad Work Days: 5 ( Mon to Fri ) Roles and Responsibilities:1) Manage performance parameters such as Quality, Attrition, Unplanned Shrinkage, Schedule Adherence, AHT, FCR, NPS etc. as per set standards for a team of 15-20 CRMs.2) Supervising the performance and providing daily direction to a team of Team Coaches and CRMs to deliver to Organization goals of service standards, productivity standards, and customer experience delivery.3) Review && monitor daily sample calls for the team to assess team performance and give feedback to the team accordingly.4) Motivating, recognizing, and rewarding, coaching, refresher training, and managing customer escalation on calls.5) Provide inputs to the concerned SPOC for team rostering. Conduct one-on-one and team meetings regularly to provide feedback.6) Undertake projects for Customer Experience Management, Process Reengineering, Error Reduction, Efficiency Enhancement, Customer DIY/Contact Reduction, etc.Interested Candidates can share their CV on hidden_email or can contact on hidden_mobile

Keyskills :
telecallingtelesalessalesvoice processinboundbpooutbound

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