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Sr Executive-Operations

3.00 to 9.00 Years   Hyderabad   16 Nov, 2022
Cyient Limited
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

    Their primary responsibilities include analyzing the service requests and work on customer applications to fulfil their logistics arrangement. Required to communicate with customer thru chat /Emails on the work process. Focus on the customer needs and timely delivery (24x7) with quality are the key performance areas.You Will:Hands-on experience in CRM related applicationsUnderstand customer requirements and familiar with Travel & Logistic management servicesMIS reporting/ Macros/ Power BI experience will be added advantageShould have the experience in Customer front communicationsNon Voice process experienceYou will report to Project MangerYoull Need:Have 2+ years of overall experience.Having experience in the Tools like Service Now, InFlight (INX), Concur, SAP etc.Travel Industry domain knowledge and experienceGood Verbal & Written communication skillsInternational Voice support (will be advantage)High Quality orientedExperience in Analytics and reporting are added advantageSkills & ExperienceAnalytical, Customer communication, Customer Relationship Management (CRM), Hands on Work, MIS, Service-Now, Softskills, Travel Industry, Written Communication,

Keyskills :
MISServiceNowSoftskills

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