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Success AgentTier II (Pardot)

3.00 to 4.00 Years   Hyderabad   19 Sep, 2019
salesforce
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Responsibilities

  • Provide expert-level technical support via phone and web to Salesforce customers
  • Manage support cases on a daily basis, including transfers from other regions
  • Track and maintain all customer communications and case documentation in Service Cloud
  • Respond to customer-reported issues in a timely manner, per service level agreements
  • Communicate progress of resolution/status in a timely fashion, per service level agreements
  • Manage escalations and expectations, for both customers and internal staff
  • Collaborate with technical support teams in other Salesforce Clouds as needed
  • Identify situations where professional services may be warranted
  • Follow established support processes and procedures
  • Identify improvements for improved customer experience
What you will need to qualify
  • A Bachelor s degree in Computing (or equivalent)
  • 3 years previous technical support experience
  • A 100% focus on customer success
  • Great communication skills, written and verbal
  • Hands-on experience with reading and writing in SQL
  • An action-oriented attitude, with strong organizational, analytical and problem solving skills
  • The ability to learn fast, and to be highly adaptable
  • Be a dependable, motivated, self-starter, with the ability to work independently when required
  • Previous experience working with scripting languages and/or APIs is a bonus but not required
  • Previous Pardot experience is a bonus but not required
  • Pardot Certification is a bonus but not required
About SalesforceSalesforce is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today were delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the Worlds Most Innovative Company according to Forbes and one of Fortunes 100 Best Companies to Work For. Our more human, less corporate culture is built around doing work that matters, winning as a team and celebrating success Aloha-style. Ready to find your #dreamjob ,

Keyskills :
customerrelationshipmanagement servicelevel cloudcomputing problemsolving affirmativeaction enterprisesoftware communicationskills qualemploymentopp tunity technicalsupp ateculture

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