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Supervisor Front Office

5.00 to 10.00 Years   Hyderabad   01 Nov, 2019
Freelancer Akshay Reddy Hiring For FREELANCER
Job LocationHyderabad
EducationNot Mentioned
Salary< Rs 50,000 - 1.0 Lakh/Yr
IndustryEngineering / Construction
Functional AreaMarketing / CommunicationPurchase
EmploymentTypeFull-time

Job Description

  • Ensure strict adherence to Core standards.
  • Ensure that the team is well trained on the Core standards.
  • Fully understand the operating criteria and is actively monitors the operations of Front Office department.
  • Take regular round of the guest areas and ensure that they are well setup and clean.
  • Check and follow up on Personal Preference Menu and ensure all necessary set up in done prior to guests arrival.
  • Check arrival report for following day in detail follow up on special instructions.
  • Ensure seamless airport service upon guests arrival and departure.
  • Welcome and bid farewell to guests as a representative of the department, upon their arrival and departure from the hotel.
  • Control and monitors room status on Opera.
  • Co-ordinate with Housekeeping department and ensure room is prepared for guest arrival as per schedule.
  • Check and ensure that all instructions, policies and procedures are correctly carried by Front Office associates and guide them as necessary.
  • Do routine checks and audits on the Front office cash float.
  • Ensure that guest arrival and departure letters are ready on time and are accurate.
  • Ensures proper completion and checks the departmental reports and checklists maintained by associates.
  • Ensure the all guest vehicles and clean and maintained as per the Core standards.
  • Take ownership of guests requests and needs and ensures immediate action as appropriate.
  • Take ownership of guests comments and feed backs, exercises sound judgment and resolves difficult situations amicably.

Keyskills :
monitoring planograms front office vendors shrinkage nventorycontrol planningappeals frontoffice frontdeskexecutive assistantmanagerfrontdesk treatmentplanning scheduleanalysis planninglaw supervisor materialsmanager frontdesk

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