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Support Consultant

3.00 to 5.00 Years   Hyderabad   03 Apr, 2022
Planon
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    As Support Consultant you work for the Unit Global Support. You are part of a team of more than 20 Support Consultants and are the first point of contact for our global accounts, international partners, and colleagues worldwide to answer Planon software related questions. Those questions can both be functional or technical.

    We promise we ll challenge you every step of the way: you ll be working with worldleading clients and get responsibilities others may only dream of.

    More than 95% of all calls are solved within the unit. We work closely together with the Development Department, which processes all software changes.

    You successfully fulfill your role by:

    • Answering questions/advising on possible solutions to problems and providing possible workarounds
    • Analyzing software errors, documenting them, and then forwarding them to Development
    • Recording reports in the reporting system
    • Monitoring the progress of reports and attending to their prompt and correct handling and communication to the customer (whether internal or external). Active ownership is also expected
    • Helping think through quality improvements for processes, procedures and the information supply with regards to completing reports
    • First point of contact for internal and external questions concerning Planon software and services.
    • Maintaining contact with customers who require attention.
    India Hyderabad Customer Services Profiel

    Our mission is to deliver inhouse software solutions that enable our clients to effectively solve their challenges and that s no simple task. To fulfil our mission, we need you to be customer-oriented, flexible, accurate, stress-resistant and analytical. You re a team player but are also able to work independently.

    Our ideal candidate meets the following criteria:

    • A bachelor s or master s degree
    • At least 3-5 years relevant work experience
    • Experience in complex software support e.g. ERP,CRM
    • ITIL knowledge is an advantage
    • Fluency in English
    • Experience working with Distributed Teams
    ,

Keyskills :
sapsqldocumentationslaconsultingsoftware supportdistributed teamssoftware solutionsperformance managementerpitilhtmlstepidealsupplypromptenglishtrainingsoftware

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