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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals.Shift Timings: AMER & EMEAWork during European Time zone (12:30 PM - 09:30 PM) IST or (1:30 PM to 10:30 PM) IST - Depending on Daylight Savings TimeWork during Amer hours (Pacific Time zone - 08:30 PM/09:30 PM IST) and (Eastern Standard Time - 5.30 PM/6.30 PM IST onwards depending on Daylight Savings Time), work hours can change depending on Business requirements Role & Responsibilities: - Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.comdeveloper products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved. Write sample code, client libraries, and contribute to Open Source projects. Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community Resolve customer service issues and skillfully manage complex customer service problems. Manage customers expectations and experience in a way that results in high customer satisfaction. Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. Assist with the design and delivery of product and other technical training. Review support cases for technical and troubleshooting accuracy. Define and describe technical best practices. Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive. Complete assigned project responsibilities. Meet the monthly goals on KPIs such as CSAT, Productivity.Experience/Skills Required: BTech/BS degree in a technical field preferred with a strong academic record. 2 to 8 years engineering / programming work experience.
Keyskills :
netcomdcomdebuggingtroubleshootingequal employment opportunitycustomer relationship managementopen sourceweb serversknowledge basecloud computingdata managementcustomer servicecorporate culture