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Support Escalation Engineer

3.00 to 5.00 Years   Hyderabad   25 May, 2020
Microsoft
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Azure Rapid Response (ARR) team is OneService Team Award winner and a true global team staffed in America, Asia, and EMEA. We provide end-to-end Azure solution support for the most critical enterprise customers and the top StartUps. We are looking for true technical leaders to join us and lead the way! The successful candidate should demonstrate great accountability, customer obsession and technical leadership. Beyond troubleshooting complex technical problems and managing critical situations, the candidate should be passionate of driving bigger impacts - being increasing customer values, improving diagnostic tools and/or driving product feedback
  • Build business relationship with key customer contact and TAM, and enhance the trust.
  • Quickly identify customer issues to specific Azure Services or Azure Platform; and being able to conduct in-depth diagnostics on Azure platform.
  • Customer communication & situation management.
  • Accountability & team work.
  • Driving Cross-team engagement/collaboration.
, An Azure Apps Support Escalation Engineer will have:Knowledge of IIS configuration and how HTTP requests are handled by IIS.Knowledge of Azure App Services and Cloud Services is an added advantage.Understanding of how HTTP requests are handled end-to-end including HTTP headers, cookies, etc.Knowledge of the .NET Framework and how to develop ASP.NET applications using C# and VB.Knowledge of MVC frameworks, particularly ASP.NET MVC.Working knowledge of Visual Studio.The ability to troubleshoot complex web application issues in an often ambiguous environment.Knowledge of HTML and CSS.Ability to thrive in a strong team environment focused on providing a consistently high level of customer service in a challenging environment.Knowledge of PHP, Node.js, Java, JavaScript and popular frameworks such as WordPress, Joomla and Drupal is a plusCritical Exposure areas;Knowledge and experience with .Net Framework, ASP.NET, VB.NET and Webservers - IISIndustry programming experience in building Web applications & Troubleshooting skills

Keyskills :
adobepremiere azure customerrelations executivemanagement ideas awardwinner rapidresponse webapplication customerservice webapplications customercontact php iis tam java net html care etframework

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