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Support Operations Analyst (Customer Support)

3.00 to 5.00 Years   Hyderabad   28 Apr, 2022
TekWissen Software Private Limited
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Position:Support Operations Analyst (Customer Support)Location:Hyderabad, IndiaExperience: Min 3-5 YearsNotice Period:Immediate to 30 daysOPPORTUNITY HIGHLIGHTS:
    • Monitor and respond to inquiries from internal/external customers across various applications and delivery methods
    • Own, follow up, and resolve issues with limited day-to-day supervision
    • Manage data in the CRM and other systems as needed; ensuring accuracy always
    • Administrative support of SumTotals customer community
    • Work on assigned projects that may include process improvements, standard procedures, etc.
    • Establish high levels of accuracy and diligence when process maintenance work
    SKILLS & QUALIFICATIONS:
    • We are looking for folks who enjoy the management of business processes and want to learn about the details that go into Business Management. The specific skill sets are:
    • Background in support role or understanding of a support organization customer communications, case management, etc.
    • Excellent customer service skills
    • Working knowledge of CRM systems like Salesforce.com / Service Cloud
    • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
    • Strong verbal and written communication skills
    • Accuracy in handling project & process related data
    • Analytical thinking to understand the cause and effect of system changes
    • Willingness to be flexible and work across various time zones as needed by the business.
    • (US Eastern Time Hours)
    EDUCATION, TRAINING, AND QUALIFICATIONS:
    • Education: Undergraduate degree
    • Experience: 3 -5 years (preferably within a customer support or operations role)
    • Special Skills: Working knowledge of Salesforce.com / Service Cloud (required); data extraction, data scrubbing, reporting & analysis, will be an added advantage.

Keyskills :
customer servicemicrosoft office

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