hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Systems Engineer - Client Services

2.00 to 4.00 Years   Hyderabad   20 Apr, 2021
Goldman Sachs
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Systems Engineer - Client ServicesEnterprise Technology Operations (ETO) is responsible for supporting the global production operating environment for users, systems and applications and driving our next generation approach to running scalable production management services. It currently consists of eight pillars: Technology Client Services, AppBank Operations, Platform Services, BCP Engineering, Production Control (Incident management), The Technology Client Services group is responsible for a number of services including 24x7 front line technical support to all GS employees globally (Client Response Services), global end-user technology provisioning for the firm (Client Event Services), support for Audio Conference meetings for the Executive Office (EO/Switchboard Operators), global audio and video conference infrastructure support and event management (Multimedia Operations Control Center), and On Site Delivery and support team (OSD).As part of the Client Services team in Enterprise Technology Operations, youll ensure positive internal and external client support experiences by following up on outstanding client support issues and upskilling our client services team. You will become a subject matter expert surrounding one or more product(s), and act as a support escalation point for the most complex issues. You will share your technical and product expertise with customers and support agents through support knowledge articles, trainings, and ongoing support. Your goal is to ensure internal and external clients receive timely resolution on support inquiries, proactive support during their evaluation trial, and a smooth production integration experience. RESPONSIBILITIES AND QUALIFICATIONS Systems Engineer - AnalystFull Time roleExperience: 2-4 yearsLocation: Hyderabad

  • Strong communication skills, oral and written.
  • Respond to requests for technical assistance by phone, email.
  • Knowledge on Service Now ticketing tool
  • Energetically follow-up on open incidents and provide status updates while carrying the ticket from its cradle to grave.
  • Escalate problems (when required) to the appropriate teams.
  • Maintain hygiene in ticket documentation, category selection and overall ticket quality.
  • Extended working hours when business needs.
  • Flexibility to work in rotational shifts and week offs.
  • Ability to work under high pressure.
  • Communicate effectively with a diverse group of clients.
  • Ability to have sound judgment in prioritizing tasks accordingly. Must be multi-task oriented
  • Works well within a team and with clients at all levels
  • Technically strong on the Audio and Video equipment & technology
  • Experience of working in a hands on role with Audio Visual products and Video bridges
  • Accurately document instances of hardware failure, repair, installation, upgrade and removal
  • Work as a service desk analyst to process multimedia requests such Audio and Video Conferences/events.
  • Resolve Audio Conference (AC) and Video Conference (VC) booking issues.
  • Set up, monitor and manage audio & video conferences remotely.
  • Process email and ticket requests efficiently and in a timely manner.
  • Act as an audio conference operator for high profile Operator Assisted calls.
  • Coordinate preventative maintenance and troubleshooting for AV infrastructure
  • The use of software based web conferencing programs such as Bluejeans, WebEx, Zoom, Microsoft Teams.
  • Experience operating and troubleshooting on a variety of multimedia /audiovisual hardware and software for at least 2 years.
.Preferred QualificationsBachelor s Degree in Engg or ScienceWillingness to work in Shifts (24/7 environment)Excellent communication skills required (Concise and clear orally and in writing)Highly motivated self-starter and a fast learnerAbility to multi-task, attention to detailStrong client service orientationGood communication and interpersonal skills.,

Keyskills :
on siteservice deskaudio visualfollowing upclient supportclient servicesevent managementvideo conferenceweb conferencing

APPLY NOW

Systems Engineer - Client Services Related Jobs

© 2019 Hireejobs All Rights Reserved