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Tax Chat Expert

1.00 to 10.00 Years   Hyderabad   20 Aug, 2026
Smart Lion Private Limited Hiring For Smart Lion Private Limited
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryKPO / Analytics
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    Handle live customer chat interactions by providing timely, accurate, and professional assistance, while independently resolving customer inquiries and delivering a seamless customer experience.Strive to achieve first-contact resolution through a single chat interaction whenever possible, ensuring customer inquiries are resolved within established turnaround time and service level expectations.Provide customers with accurate guidance and recommended next steps while ensuring full adherence to applicable tax laws, regulations, and compliance requirements.Actively monitor the chat quality of preparers and junior team members, ensuring accuracy, compliance, and adherence to established quality standards.

Keyskills :
us gaapus taxtax returnsus taxationform 1040us individual tax

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