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Team lead - Operations

2.00 to 3.00 Years   Hyderabad   29 Nov, 2023
Regalix
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryAdvertising / MR / PR / Events
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Job Id: JOB_467Location: Hyderabad,IndiaJob Type: PermanentRole: Team lead - OperationsExperience: 2 - 3 YearsLocation: HyderabadDriving client KPIs. Handling customer complaints and resolving issues that employees are not authorized to handle on their own. Dealing with schedule changes, employee call-ins, and other staffing issues. Filling in absent employees as needed to ensure the smooth operation of the business. Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks. Delegating tasks to employees. Keeping day-to-day activities organized. Recruiting and interviewing new hires. Lead training classes or provided one-on-one training to employees. Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly. Resolving disputes between employees. Addressing employee problems on the job to. ensure everyone is thriving in the workplace and satisfied with their job and work environment. Motivating employees to perform well. Maintaining a safe and clean work environment. Training employees in proper safety procedures and providing training updates as needed. Organizing promotions and spearheading marketing efforts by setting up displays and educating customers and employees on promotions or specials. Managing projects as assigned and organizing teams to assist in these efforts. Behavior competencies to be evaluated during the interview: Ownership toward Task Assigned, Target Driven, Punctuality. Critical competencies: Attention to Detail, Leadership Motivational Skills, Strong Communication Skills.Skills Required: Management Skills Multitasking Customer Service Problem-Solving Skills Creativity Ability to Work Well Under Pressure Performance Management Ability to Foster Teamwork Ability to Educate Others Basic Computer SkillsTalent acquisition team - RegalixE : hidden_emailApply Now,

Keyskills :
Management SkillsCustomer ServiceCreativityPerformance ManagementMultitaskingProblemSolving SkillsAbility to Work Well Under PressureAbility to Foster TeamworkAbility to Educate Others

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