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Team Leader

5.00 to 7.00 Years   Hyderabad   31 Dec, 2019
CARLSON WAGONLIT
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryTravel / Tourism
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

Learn about our travel counselor opportunities and start your journey.The mission of the CWT Travel Counselor is to Deliver the Perfect Trip so that CWT can sustain optimum results for clients and shareholders.You are specifically responsible for delighting the traveler/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.You delight the Traveler/travel arrangerPrimary Objective of Position:Client SLAs Compliance, handling and smooth functioning

  • Ensure that the SLA s are achieved as per the defined SOW/SOP
Ensure revenue opportunities are met at all timesEnsure teamwork and effective communication occurs at all timesEnsure to deliver client, prepare dashboard, reports, metrics accurately as per goalCWT Internal SLAs & processes compliance and Quality- Assist and identify process changes to increase efficiency, present service solution.- Serve as first line of support for all operational / process questions from TCs- Lead and organize team meeting discussions and attend all scheduled skill enhancement sessionsWorkflow ManagementShould be willing to work in 24X7 environment.Responsible for day to day functioning, administrative work & floor ManagementInitiate process improvement by identifying service delivery gaps and Offering solutions for the sameResponsible for compliance, performance Management process and policyStrengthen the team by providing effective support, performance Management; timely Coaching & feedback and helping them acquire new Talent, knowledge & skillsRaise Service Alert Advices and inform your immediate manager to ensure prompt resolutionCustomer Satisfaction- Analyze the coaching / training needs of the reps & support them in delivery- Keep line Manager informed of real issues, such as service disruptions or technical faults- Ensure that the process operates as per the COE guidelines (Process Specific)- Attend required training sessions in order to keep abreast of product(s)- Ensure equal opportunity to all the team members to achieve desired results- Offer value added alternatives and solutions in accordance with client and CWT directives.People ManagementPeople-Deployment / Training / Goal SettingTimely completion of one-O-oneIdentify Focus group & enhance their performanceEnsure that the team stays highly motivated and satisfied with the work/work cultureEnsure equal opportunity to all the team members to achieve desired resultsDevelop self and team membersEnsure appropriate support is available to the team members to manage day to day work with appropriate Quality.,
  • Minimum 5-7 years of experience in Travel Industry
  • Should be willing to work for 24*7 environment
  • Graduate/ PG degree/diploma is desirable
  • Should have people leadership experience
  • Expert in RCA & establishing corrective measures
  • Experience in GDS required
  • Excellent Verbal and written communication skills in English
  • Knowledge of itinerary and routes & fare construction
  • Knowledge of airline alliances, interline arrangements, gateways & hubs
  • Excellent Customer handling skills
  • Ability to perform under pressure & achieve productivity targets
  • Display commitment to excellence & composure in trying circumstances

Keyskills :
qualitycoaching training needsbusiness travel service deliveryfloor management travel managementpeople management

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