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Team Leader-Collections

3.00 to 7.00 Years   Hyderabad   16 Mar, 2024
Credgenics
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.5 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    • Managing day to day challenges and solving problems of a team of agents.
    • Plan and manage the Score card metrics and constantly exceed expectations.
    • Responsible for managing engagement, attrition and ESAT for the team.
    • Prepare schedules for the team and ensure attendance.
    • Conduct meetings regularly to ensure an open communication and devise an action plan to address issue/concerns raised by the team.
    Candidate Requirements:
    • Should have 3 yrs. of experience in collections process (Tele calling) & 1 yr in team handling.
    • Should be a Graduate (Any)
    • Should know throughput calculation like attrition, shrinkage.
    • Should have handled a team of agents.
    • Should handle the team weekly reviews and encourage team to meet organizational goals.
    • Responsible for staff retention within the team.
    • Strong Interpersonal skills
    >> Please share your resume on swetha.kammari@credgenics.comin case the opportunity excites you.

Keyskills :
debt recoverydebt collectiontelecallingcold callingrecoverycustomer support

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