| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (Domestic)Customer Care Executive (Call Centre) |
| EmploymentType | Full-time |
"KEY RESPONSIPONSIBILITIES:Responsible In Managing The Team of 20 to 30Agents.Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality and Ensuring meeting Clints SLA.Monitor and Track the performance with respect to SLAs, Clint satisfaction.Maintaining Up-to-date Knowledge of Process developments. Assist with Assistant .Manager/Manager from the end Users Point of View.Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions.Document, examine and report quality issues their response and suggest possible improvements. Taking care of attrition and shrinkage. QUALIFICATION & EXPERIENCE:Graduate or 10+2+3,with good Communication Should Have Minimum 2-5 years of experience as Team Leader in Inbound process (Customer service). Monitor team performance, productivity and service levels.Ensure systematic feedback to team members on their performance.Handling Escalations. Drive the team to achieve the quality targets.Daily reports.
Keyskills :
attrition quality performance coaching communication nboundprocess individualdevelopment corporateculture projectcoaching teamproblemsolving organizationalperformance culturaltransformation teamhandling teamperformance teamleading customerr