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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Rs 1.5 - 4.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (Domestic)Customer Service (International) |
| EmploymentType | Full-time |
Written and spoken fluency in business English Ability to meet tight deadlines and work to a high standard under pressureManagement of daily activities of a team of call and Ticket mgt agentsExperience in Data Analyst experienceEnsures achievement of all system, team and individual Customer Service goals and standardsManages Key performance indicatorsMaintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilitiesResponsible for administrative aspects including reportingSuperior communication (oral, written), presentation, and interpersonal skillsDemonstrated ability to develop and implement process enhancements including technology and performanceAbility to plan, prioritize, organize and communicate with clientProficiency in , Work-force management applications, Quality tools and technologies,Experienced in goal-setting (defining and prioritizing specific, driving objectives)Managing escalations
Keyskills :
qualitytools stakeholdermanagement teammanagement nglishcommunications workforcemanagement